Frequently asked questions

PRODUCTS

TURNAROUND TIME: Our average turnaround time is 4 to 6 weeks, excluding delivery. Larger orders may take longer. We will let you know if any of your pieces are on backorder.

SHIPPING AND DELIVERY: Given the nature of our ceramics, we prefer studio collection or delivery by hand. If shipping is required, the customer is responsible for all shipping and insurance costs.

RUSH FEES: Where we agree that an expedited turnaround is achievable, a 20% rush fee will be applied to the total order. We will make every effort to meet the agreed deadline, but the nature of the creation process and factors beyond our control mean that completion by that date cannot be guaranteed.

INSURANCE: We have experienced a few heartbreaks along the way, so insurance is required for all shipped items.

HANDMADE VARIATIONS: Every piece has subtle variations that reflect the handmade process. We celebrate these differences as part of each vessel’s character. We stand behind the quality of our work, while embracing the individuality of handmade ceramics. We invite you to visit the studio to choose and collect your future heirlooms. Call 615 509 1776 to arrange an appointment.

CUSTOM ORDERS: We typically accept orders from our current dinnerware collection, but we are always happy to hear your ideas and explore whether Particle Ceramics can bring them to life.

Classes

WHAT TO EXPECT:

  • The class will last about 2 hours.

  • Classes typically have 2 students and 1 teacher.

  • The studio is based in a detached building in a serene residential area.

  • Expect to be in a safe environment to have fun and be free to “fail”. We embrace mistakes as the quickest way to learn and grow.

WHAT TO WEAR:

  • Flat shoes

  • Clothes that you can easily wash (clay does not stain)

  • Hair ties (if needed)

  • Aprons are provided

WHERE TO PARK: The studio is located at the top of a gravel driveway with an incline. (We navigate it daily in non 4 wheel drive vehicles). If you have something low profile it may be best to park in the cul de sac and walk up. If you do venture up the drive way feel free to park anywhere.

CANCELLATION POLICY: *Please note that once you have booked an class with us it means that we have reserved time in our schedule exclusively for you. If you cancel your class less than 24 hours before it is scheduled to take place, you will be subject to a rebooking charge of $30.

To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment.

You can cancel or reschedule an appointment by texting 615 509 1776

*Due to our up-front costs and strict time and dates, we are unable to refund events (eg: An introduction to Ceramics) If something unforeseen arrises, please let us know and we will do all we can.

LIABILITY WAIVER AND USER AGREEMENT
By signing up for a class you hereby waive, release and discharge any and all claims and damages for personal injury, death, or property damage which you may sustain or which may occur as a result of your own participation with Particle Ceramics

CONTACT DETAIls

Physical Address: 104 Indian Head Ct, Franklin, TN, 37069

Telephone: 615 509 1776

Email: info@particleceramics.com